FAQ

We currently offer domestic shipping in Australia and also send International.


Australia and New Zealand

Express Shipping (1-4 Business Days): $10AUD


International:

International Shipping (2-4 Business Days): $20AUD

For more information see our shipping policy here.

Orders are dispatched from our warehouse based in Australia, and are usually delivered within 3-5 working days. There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at hello@miselabel.com within 12 hours of placing your order. We will not be able to make any changes beyond that period.

We offer exchanges or store credit for all unworn items with all original packaging, excluding items purchased during a sale, or sale items. To process a return or exchange, follow the step by step instructions on our Returns page.

We deliver to the delivery address provided. If an incorrect address is provided or the customer refuses to pay duties, MISE is not responsible for shipping costs, customs costs or costs of re-shipping merchandise. In these instances, the order will be returned to sender and the customer will be issued a refund for the order value, less a postage charge and a $15 administration fee.

You can apply your discount code at the checkout page. Please email us if you require any assistance.

Only one discount code per order can be used.

We ship globally, to your door. For more information on which countries we do not deliver to, please contact helllo@miselabel.com

We offer the best rates and shipping providers to minimise additional charges after purchase. While customers are responsible for Taxes & Duties, please understand your destination's fees before ordering. Reach out with any questions on international shipping charges for your swimwear and apparel. For more information see our shipping policy here.

We currently have stockists in New Zealand, Australia, and the United Kingdom. See more here.